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Help Desk Support Specialist

Elkins Park PA

Base Pay: 25.00 per HOUR

Our client has an immediate need for a Help Desk Support Specialist.  This is a contract to perm position.   Principal Duties and Respons...

Our client has an immediate need for a Help Desk Support Specialist.  This is a contract to perm position.

 

Principal Duties and Responsibilities:

 

  • Responsibility for the support for the users of computers (desktops, laptops and tablets), peripherals and applications.
  • Install, maintain and repair all computer and peripheral hardware
  • Setup, maintain, troubleshoot, and repair all networked and local software throughout the campus at the desktop level.
  • Assist in the evaluation of potential new personal computers, peripherals & applications.
  • Assist with support for Active Directory, PBX and VOIP Telephony systems
  • Assist in the operation of the Help Desk function, including the collection of incoming telephone, email and in person requests (tickets), the assignment, follow up and closure of tickets and the tracking of tickets in the software management system.
  • Provide training on office technologies to other support specialists.
  • Provide support for the users of all learning technologies located in classrooms, labs and conference rooms.

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Technical Sales Coordinator

Toughkenamon PA

Base Pay: 24.00 per HOUR

Our client has an immediate need for a Technical Sales Coordinator.  This is a contract to hire position for a Construction Solutions firm. Th...

Our client has an immediate need for a Technical Sales Coordinator.  This is a contract to hire position for a Construction Solutions firm. This role is intended to develop into an Inside Sales role.

 

This role is 15-20% technical, 30-35% sales, 50% coordinating/administrative/customer service. It deals more with the supply side of Geotechnical/Civil Engineering work than the technical side.

 

  • Assisting the Sales Engineers in handling customer service, order processing, and providing technical and logistic support.
  • This includes:
  • Preparing quote
  • Verifying that all orders have the proper documentation in place
  • Verifying customer credit
  • Entering order information into their database
  • Processing order details
  • Maintaining accurate ship dates and organized records
  • Monitoring the progress of orders
  • Making sure changes and additions to orders have the appropriate documentation
  • Monitoring job costs
  • Filing completed orders into the Document Management System
  • Checking inventory levels
  • Invoicing all shipments
  • Coordinating technical support when needed

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