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Customer Account Representative

Medley, FL

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Description

Reputable Logistics organization in Medley is seeking for a Customer Account Representative to join their Supply Chain Team.

Customer Account Representative acts as the first point-of-contact between customers and internal departments to optimize client service and to resolve short-term operating and administrative problems. Responsible for providing daily tactical support for one or more client accounts.

Responsibility for Customer Account Representative include:

  • Interacts with clients and translates customer and business requirements into deliverables.
  • Investigates tactical questions and issues received from clients or that are developed internally and responds directly to the client.
  • Works closely with all functional departments to provide one-stop solution for clients.
  • Communicates proactively with the client regarding business issues and opportunities.
  • Prepares internal and external client reports, ensuring appropriate client metrics are generated, data is accurate and reporting deadlines are met on a timely basis.
  • Manages inventory turns and monitor/forecast stock level accurately and liability born by customer.
  • Manages and monitors the daily flow of orders and supports order management activities such as order backlog management, expediting, reconciling orders, and new part setup.
  • Supports the pricing and invoice process.
  • Coordinates and monitors projects, such as new service launches, between internal departments and the client.

Job Requirements

Qualifications:

  • 3 years’ related work experience in a fast-paced environment.
  • Experience in business, logistics or supply chain management preferred.
  • Good interpersonal skills with the ability to sustain effective relationships internally and externally at all levels of an organization
  • Strong skills in Microsoft Office suite - Excel, Outlook, PowerPoint, and Word required.
  • Ability to organize, prioritize and manage multiple responsibilities effectively.
  • Ability to remain professional and focused in a high paced environment.
  • Ability to react to change productively and handle other tasks as required.
  • Bilingual English/Spanish
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