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Customer Service Rep.

Buena Park, CA

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RemX Irvine is recruiting for a Customer Service Representative for our client located in Buena Park.  This is a company that is growing rapidly and looking for someone who is dependable and reliable and shines in a Customer Service environment.  Temp to Hire Offering $15.50p/hr. to start

Customer Service Representative Duties:

  • Process orders, returns and exchanges; generate pick tickets, receipts, shipping documents, and billing invoices; and complete other related tasks in a high-volume, fast-paced environment
  • Check in all carriers for appointments and ensure quality and accuracy of process
  • Accurate input and verification of merchandise receipts on a timely basis
  • Maintain current customer contracts accurately and in a confidential manner
  • Organization of all files, manuals, projects, and contracts to ensure the proper information and documentation is provided to the customer in a timely and efficient manner
  • Generating and retention of all required reporting for the customer and Saddle Creek
  • Processing customer orders on a timely and accurate basis according to customer request.
  • Communicates with the customer verbally and in writing with a professional and positive attitude.

Job Requirements

Customer Service Representative Requirements:

  • Associates’ Degree preferred
  • High School Diploma or GED required.
  • Must have at least six (6) months of experience in a customer service role.
  • Experience with working with a warehouse management systems (WMS) is preferred.
  • Strong communication both verbally and in writing, especially through e-mail and over the phone
  • Strong interpersonal, problem solving and prioritizing skills
  • Ability to effectively manage and resolve conflict
  • Attention to detail to prepare and maintain accurate records and reports
  • Ability to follow both written and verbal instructions
  • Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred
  • Comfortable working in both office and warehouse environment with wide temperature ranges
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