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Inbound CSR

Denver, CO

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Description

Bilingual Spanish Call Center Openings Monday thru Friday 6am to 5pm. Hour shifts between the listed hours.

Benefits and government job. 

Responsibilities: 

  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services 
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken 
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made 
  • Refer unresolved customer grievances to designated departments for further investigation 
  • Communicate with supervisor regarding any potential needs or concerns 
  • Perform data entry accurately 
  • Perform other duties as assigned by management

Job Requirements

 Qualifications:

  • High school diploma required
  • Associate degree is preferred 
  • Must be able to obtain a MHBE permit 
  • Excellent organizational, written and verbal communication skills 
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment 
  • Ability to work as a team member, as well as independently 
  • Ability to maintain confidentiality and security of all information 
  • Ability to comply with current and updated policies and procedures 
  • Ability to interact courteously and effectively with a diverse population 
  • Proficient in the use of Microsoft Office products
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