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EDI-CSR

Edison, NJ

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Description

EDI CSR

A fantastic opportunity with a growing manufacturer, located in Woodbridge, NJ is looking for an EDI/Customer Service Representative. They specialize in branded Apparel and Accessories products.

Overall, the position will be responsible for monitoring incoming and scheduled orders against available inventory & manufacturing. Preferably candidates have experience with order management of large retailers and EDI accounts.

Responsibilities

  • Accurate and timely processing of EDI transactions in Exenta.
  • Review non-EDI customer orders and manually enter or import orders into our ERP.
  • High level of cross departmental communications with the Sales Support and Distribution Center teams.
  • Review allocation concerns with the sales support team.
  • Monitor all orders to ensure timely outbound shipments.
  • Give priorities to warehouse when needed
  • Assisting internal users with requests for order revisions as well as, EDI related questions & resolving EDI errors.
  • Resolving all order-related discrepancies and assisting in vendor chargeback research.
  • Daily review of reports which detail order issues with the sales team including the analysis of aged orders.
  • Assist various accounts via email and phone regarding the order status, cancellation request and/or revisions
  • Submit hot container needs to the production department.
  • Maintain Cross Reference databases.
  • Run Critical Item Reports to review potential backorders
  • Review E-commerce orders received from the various Direct to Consumer websites.
  • Maintain consistent contact with sales team regarding discrepancies, missing or incorrect order information, shortages, back in stock dates, etc.
  • Monitor and update all customer profiles including addresses, shipping terms, and special instructions.

 

Job Requirements

Requirements / Qualifications

  • Minimum of 3 years business experience.
  • Excellent computer skills including MS Word, Excel and Outlook
  • Prior Order management experience required
  • Experience with EDI customers a must.
  • Must be detail-oriented with ability to work well under pressure. High degree of detail orientation as well as high degree of accuracy
  • Excellent communication skills. Strong verbal and written communication, analytical and problem-solving skills required.
  • Strong interpersonal skills and the ability to work well in team environment.
  • Able to work autonomously, without supervision
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