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Customer Care Specialist

charlotte, NC

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TYPE: Contract to Hire, Full time; Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday’s per month from 8:00 AM to 12:00 PM (ability to earn overtime pay)

WHY OUR CLIENT: Our client is a leader in the automotive finance industry offering competitive benefits including healthcare plans, a fun atmosphere with casual dress code, and team-building events. We are seeking growth-oriented individuals who are interested in advancement opportunities both locally and nationwide.


  • Handle up to 150 inbound/outbound calls daily
  • Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
  • Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
  • Use multi-tasking and typing skills to speak with customers while typing to notate the account
  • Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
  • Use organizational skills to optimize resources and reference materials to maximize efficiency
  • Use written communication skills to accurately and concisely document customer’s accounts

Job Requirements


  • BACHELOR’S DEGREE from an accredited university is REQUIRED (Please do not apply if you do not meet this requirement)
  • Flexibility to work some Saturday hours required, in addition to Monday-Friday availability
  • Proficiency in Microsoft Office
  • Strong multitasking skills
  • Excellent organizational skills
  • A desire to learn the business and build a career with the company

WHY RemX: Founded in 2002, RemX Staffing is a perfect combination of a boutique agency, meeting your specific needs nimbly and with customized solutions, and an industry powerhouse that has the weight of a top 10 industry leader behind it.  Part of the EmployBridge Family of Companies, RemX is able to offer a wide array of opportunities, as well as a benefits package offered immediately to all associates. RemX has completed an exhaustive search for the most favorable benefit options for our valued Associates, which includes: major medical, wellness, dental, vision, term life, and short-term disability. We are excited to have you join our team!

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