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IT Support Specialist

Dallas, TX

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Description

Our client has an immediate need for a full time, permanent IT Support Specialist.  This is a remote position.

The IT Support Specialist will be responsible for IT Support interactions with all company employees. The primary objective is to provide the day-to-day diagnosis, troubleshooting, and resolution of a wide variety of problems. The areas of support include: ERP, networking, PCs, mobile devices, printers, IT Security and other business applications.

Responsibilities:

  • Diagnose, research, analyze, troubleshoot, and implement solutions for all user-reported issues, including technology issues, and branch and company business processes.
  • Testing, analyzing results for software fixes, Mods, software loads, etc...
  • Thorough knowledge of our software and hardware environments. Uses this knowledge in a consultative manner to assist users.
  • Uses experience and judgment to determine course of action, implements and documents solutions independently.
  • Provide hardware and software support, including laptops, tablets and mobile devices.
  • Create detailed database records of issues, analysis, troubleshooting, and solutions.
  • Maintain and manage knowledge base for end users and agents.
  • Provide cross functional training for other members of Support Services team.
  • Administer and implement proper security measures for all IT systems.
  • 24/7 on call support based on schedule, to handle all IT support issues during off hours.
  • Provide backup support for other Help Desk positions.

 

Job Requirements

Qualifications:

  • 3+ years experience in IT customer service
  • Proficient learning multiple business applications
  • PC/Laptop/tablet and mobile device knowledge
  • IT Project Management Support preferred
  • Distribution or wholesale experience a plus
  • Consultation, interpersonal, communication, manage projects and problem-solving skills
  • Customer focused, polite, friendly, and enthusiastic
  • Listening skills so that they can quickly understand the user’s issue
  • Ability to learn quickly, implement solutions and handle multiple tasks
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