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Bilingual Helpline Representative

MIAMI, FL

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Description

Reputable Non-profit organization is seeking for a Social Work -Bilingual Helpline Telephone Representative with a Bachelors in Social Work, Science or Psychology. 

Bilingual Helpline Telephone Representative: Main goal is to provide follow up to applicants needing program assistance.

  • Perform Outbound service calls and follow up on database applications via phone / OUTBOUND calls 
  • Perform questionnaires via phone for Food Stamp applications and other services available
  • Check-in on services needed 
  • Responsible for following up applications/database applicants 
  • Person must be detail driven - articulate and patient.
  • M-F business hours 8-5pm
  • Bilingual English/Spanish a MUST

Must have a Bachelors in Social Work, Science or Psychology

Job Requirements

Key Competencies

  • Professional communications skills
  • Telephone skills, listening, professionalism, organization and customer focus
  • Strong verbal and written communication skills are required
  • Ability to work independently as well as in a team environment
  • Detail oriented and organized
  • Ability to multi-task and prioritize based on client demands
  • Must have general knowledge of Microsoft Office

Must have a Bachelors in Social Work, Science or Psychology

Bilingual English/Spanish a MUST

Apply Now