COVID-19 Updates and Resources Click here to read more.


Questions? 1-888-481-3375

Release of Information Specialist

Knoxville, TN

Apply Now


Release of Information Specialist

W. Knox Large Healthcare company seeking a part-time, Release of Information Specialist. Hours are 2:00pm-8:00pm Monday –Thursday, 2:00pm-7:00pm Friday. This is a temp to hire opportunity.

Pay is $13.00 per hour with a shift differential of $1.75 starting at 3:00pm.

Position Summary:

It is the role of the Release of Information Specialist to serve within the Health Information Management Administration Call Center. The HIM Administration Call Center is responsible for telephone reception and facsimile requests of medical records for multiple Covenant Health facilities. The use of proper customer service and phone etiquette is required. Their primary responsibility is to assist the caller or requester with release of information regarding continuity of care and questions regarding health information. These duties are associated with the responsibility to protect the medical record from improper release. The specialist is expected to release the record to the requestor after validation of a proper authority. The Release of Information Specialist is expected to respond to unlimited and unpredictable volumes of calls on a daily basis, 24 hours each day, while maintaining ROI accuracy. Process accuracy is governed by HIPAA & HITECH Guidelines, State and Federal laws, and Covenant Health Policy and Procedures. With a staffing requirement of seven days a week, 24 hour coverage, a limited number of ROI Specialists are given home access.

Minimum Education: Will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED.

Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.

Minimum Experience: Some college preferred with experience in HIPAA

Apply Now