In this fast paced and challenging position, you will be responsible for…
- Manage inbound and outbound patient calls in a timely manner using audio/video technology
- Seeks assistance with escalated issues involving patients or prescription guidelines from management.
- Attending educational seminars and other learning opportunities to expand your knowledge of the company and position.
- Interacts with all internal and external customers in a positive and professional manner
- Document all call information according to standard operating procedures
- Utilizing software, databases, scripts and tools appropriately
- Understanding and striving to meet or exceed call center metrics while providing excellent and consistent customer service.