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Customer Service Representative

Port Saint Lucie FL

Base Pay: 12.75 per HOUR

Customer Service Representative - Port St. Lucie Title: Customer Service Representative Employment Type: Full Time; Must be available 7am-7pm M-F...

Customer Service Representative - Port St. Lucie

  • Title: Customer Service Representative
  • Employment Type: Full Time; Must be available 7am-7pm M-F
  • Salary: $12.75 per hour
  • Location: Port St. Lucie
  • Industry: Healthcare

Job Responsibilities: The Customer Service Representative is responsible for the following:

  • Answer inbound calls from patients and obtain information from both new and existing patients.
  • Enter and update patient information into system.
  • Schedule patients for appointments.
  • If needed, transfer calls to nurses and physicians.
  • Create new patient accounts and enter all information needed into system.
  • Conduct outbound calls to patients and physician offices.
  • Answer patient inquiries, using multiple system resources to research and resolve various issues.
  • Update patient accounts as necessary, to include demographics and insurance.

Job Requirements:

  • Previous medical experience is highly preferred
  • Active listening skills
  • Ability to navigate multiple computer systems
  • Ability to type 30+ WPM
  • Ability to use Microsoft Office applications such as Word, Excel and Outlook
  • Ability to work in a moderately noisy, fast-paced and changing environment
  • Bilingual is a PLUS

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