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Dispatch Manager

Indian Trail, NC

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Description

TYPE: Direct Hire; 11:00 AM to 8:00 PM Monday - Friday

YOUR DUTIES WILL INCLUDE:

  • Book service appointments from incoming calls
  • Resolve customer concerns
  • Supervise customer service reps including call coaching
  • Update customer database with information following every call
  • Dispatch all service orders, prioritizing based on urgency
  • Contact field crew to update on service visit information and any changes throughout the day
  • Monitor routes
  • Be on call for urgent situations outside of normal work hours including some weekends

Job Requirements

HOW YOU ARE QUALIFIED:

  • High School Diploma or equivalent is required
  • Dispatch and customer service experience are required
  • Management experience is strongly preferred
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