COVID-19 Updates and Resources Click here to read more.

close

Questions? 1-888-481-3375

Contact Center Agent

Midlothian, VA

Apply Now

Description

The Contact Center Agent manages both incoming and outgoing customer calls, emails, chats and escalations, and ensures that each customer has the best experience possible.  

Hours: Normal business Monday-Friday, some weekends

Responsibilities:

  • Respond to customer inquiries by phone and email
  • Assist customers with product questions
  • Place orders
  • Track orders
  • Process returns and arranges return shipping
  • Initiate claims for damaged products
  • Utilize multiple applications to provide information to customer
  • Document call content in a timely manner

Job Requirements

  • 1+ years' call center experience
  • Typing speed of 45 wpm
  • Excellent oral and written communication skills
  • Ability to maneuver between multiple applications while simultaneously assisting the customer 
Apply Now