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Patient Call Center Representative

Pawtucket, RI

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Patient Call Center Representative - Pawtucket

  • Title: Customer Service Representative
  • Employment Type: Contract to Hire
  • Salary: $13.00 per hour
  • Location: Pawtucket, RI *Training will be on-site/after training the position will be remote
  • Industry: Healthcare
  • Shift: MUST HAVE AVAILABILITY 7am – 8 pm. Weekend work may be required. You will be scheduled in between those hours. Mondays will be a full 8-hr shift in between those hours, and the remaining hours will be filtered throughout the week.

Job Responsibilities: The Patient Call Center Representative is responsible for the following:

  • Answer inbound calls from patients and obtain information from both new and existing patients.
  • Enter and update patient information into system.
  • Schedule patients for appointments.
  • If needed, transfer calls to nurses and physicians.
  • Create new patient accounts and enter all information needed into system.
  • Conduct outbound calls to patients and physician offices.
  • Answer patient inquiries, using multiple system resources to research and resolve various issues.
  • Update patient accounts as necessary, to include demographics and insurance.

Job Requirements

Job Requirements:

  • Previous medical experience is highly preferred
  • Active listening skills
  • Ability to navigate multiple computer systems
  • Ability to type 30+ WPM
  • Ability to use Microsoft Office applications such as Word, Excel and Outlook
  • Ability to work in a moderately noisy, fast-paced and changing environment
  • Bilingual is a PLUS
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