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Self Pay Collector

Philadelphia, PA

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RemX is seeking a self pay collector for a client located in NE Philadelphia. 

This is a temp to hire position 

Self-Pay Collector Role and Responsibilities:

•Runs statements for each location monthly, determines claim was processed correctly and patient was advised of amount due and sends invoices as applicable.

• Makes outbound calls to patients to determine why payment has not been made.

• Responds to inbound calls to process CC, payment plans, and troubleshoot patient questions/complaints.

• Responsible for accurate and timely posting of patient payments 

 • Attempts to resolve any discrepancy and notify Supervisor of any recurrent issues.

• Reviews accounts and preps for collection approval from Regional Managers. 

. • Provide monthly status reports or recommended write offs to Management.

• Updates system immediately when balances have been satisfied. • Effectively implementing company policy change. 

 • Responsible for accurate and timely refund due to patients.


Job Requirements

  • Must be familiar with  Health Insurance Explanation of Benefits in order to properly answer patient billing questions.  
  • Excellent communications skills and the ability to provide top notch customer service 
  • Experience working with Word and Excel 



Apply Now