RemX is seeking a self pay collector for a client located in NE Philadelphia.
This is a temp to hire position
Self-Pay Collector Role and Responsibilities:
•Runs statements for each location monthly, determines claim was processed correctly and patient was advised of amount due and sends invoices as applicable.
• Makes outbound calls to patients to determine why payment has not been made.
• Responds to inbound calls to process CC, payment plans, and troubleshoot patient questions/complaints.
• Responsible for accurate and timely posting of patient payments
• Attempts to resolve any discrepancy and notify Supervisor of any recurrent issues.
• Reviews accounts and preps for collection approval from Regional Managers.
. • Provide monthly status reports or recommended write offs to Management.
• Updates system immediately when balances have been satisfied. • Effectively implementing company policy change.
• Responsible for accurate and timely refund due to patients.