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Director, Product & Technology

Philadelphia, PA

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Description

Director, Product & Technology

My client in the staffing industry is looking for a Director, Product and Technology to oversee Product and Technology operations and manage internal and contract staff.  This is an immediate need and is 100% remote, now and post Covid.

Responsibilities

  • Manage the following functions: product management, application engineering and support, system administration, IT, data and analytics
  • Own all product and technology planning resulting in integrated roadmaps for all work streams to ensure on-time, high quality service delivery to clients
  • Oversee delivery and ongoing improvements of all applications and services; ensure high quality performance including visibility through monitoring
  • Create processes and set standards for selection, implementation, and support of systems
  • Project management and PMO of all P&T activities
  • Manage department's budget and resources, including both FTEs, contractors and external service providers and vendors, including vendor negotiations
  • Partner with Support team and clients to monitor inbound service tickets for remediation and application improvements

Job Requirements

Desired Experience

  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field is a plus; Master’s degree and/or certifications in project management, Agile or other disciplines also a plus
  • 10+ years of experience including direct responsibility for large scale, high volume, commercial-grade solutions or applications
  • Solid knowledge of mobile and web apps, application development, computer systems, security, network and systems administration, databases, data storage systems, and telecommunications systems
  • Strong knowledge of product and project management principles and best practices
  • Client orientation and strong customer-facing experience
  • Strong interpersonal skills and ability to effectively communicate with teams across the entire organization, and with clients
  • Excellent leadership and decision-making skills
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