Our team is looking for Call Center Representatives to start for our client in Flowery Branch, Ga. They are looking for reliable candidates with strong background of call center or auto industry experience. Bilingual in Spanish is a plus.
(Please note: At least 1 year of Call Center or auto industry customer service experience is required.)
Essential Duties and Responsibilities:
- Answer incoming calls and emails in an efficient manner
- Responsible for maintaining goodwill between the retail store and its customer by answering questions, solving problems, providing parts or escalating when necessary.
- Address customer complaints in a compassionate and patient manner
- Provide customer service by identifying the needs of the consumer and fulfilling those needs to the mutual satisfaction of the consumer and our customer along with providing accurate answers and solutions