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NOC Technician

Wilmington, PA

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Description

Tier 1 NOC Technician

 

My client is looking to hire a NOC Technician to work out of their Wilmington, DE office. This position is full time, “perm”, and the work hours will be Friday through Monday from Noon to 10:30 PM.

 

 Responsibilities:

  • monitoring of environmental controls.
  • Client phone support, issue resolution
  • Escalation decision to tier 3 when warranted
  • Call logging and activity tracking
  • Compliance with Service Level Agreements

Job Requirements

REQUIRED SKILLS AND ABILITIES:

  • Entry level or near entry level experience in a help desk setting, or equivalent IT work experience.
  • Ability to identify and communicate issues and risks to the team lead or end user to facilitate timely resolution.
  • Strong interpersonal skills
  • Up to date on commonly used software applications
  • Ability to independently complete assigned tasks
  • Strong phone / customer skills
  • Ability to multitask under stress
  • Strong written communication skills

 

#ZR

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