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Self Pay Collector

Philadelphia, PA

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RemX has partnered with a durable medical equipment company in Philadelphia, PA to assist in their search for a Self-Pay Collector. The Self-Pay Collector would work within the Medical Billing Department to facilitate payments from patients directly. If you're interested in advancing your career with a growing company in the medical field, then this opportunity is for you! Qualified candidates please submit your resume for immediate consideration.

Self-Pay Collector Job Description:

  • Runs statements for each location monthly, determines claim was processed correctly and patient was advised of amount due and sends invoices as applicable.
  • Makes outbound calls to patients to determine why payment has not been made.
  • Responds to inbound calls to process CC, payment plans, and troubleshoot patient questions/complaints.
  • Responsible for accurate and timely posting of patient payments
  • Attempts to resolve any discrepancy and notify Supervisor of any recurrent issues.
  • Reviews accounts and preps for collection approval from Regional Managers.
  • Provide monthly status reports or recommended write offs to Management.
  • Updates system immediately when balances have been satisfied.
  • Effectively implementing company policy change.
  • Responsible for accurate and timely refund due to patients.


Job Requirements

Self-Pay Collector Requirements:

  • Must be familiar with  Health Insurance Explanation of Benefits in order to properly answer patient billing questions. 
  • Excellent communications skills and the ability to provide top notch customer service
  • Experience working with Word and Excel
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