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Bilingual Care Coordinator

Clearwater, FL

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Description

Bilingual Inbound Customer Service Agent

13.50 per hour for Bilingual 

12.50 for non Bilingual

Work From Home after completing training on site.

  • Agent is responsible for answering all incoming calls and emails from internal and external sources and responding appropriately, while maintaining a professional, courteous demeanor.
  • Agent will also confirm eligibility, determining transportation requirements and mode of transportation.
  • Utilizes scheduling software to manage recurring, short notice and future trip scheduling.
  • Troubleshoots and problem solves transportation issues with healthcare facilities and health plan personnel.
  • Essential Duties and Responsibilities: Answer/handle incoming phone calls and emails in a timely manner
  • Copying, typing, faxing, sending/receiving and distribution of emails/documents Interact with team members, other A2C department personnel, health plan personnel, health plan members medical providers/health care facilities and transportation providers
  • Learn and develop proficiency with Transportation computer application
  • Assist with managing recurring, short notice and future trip scheduling
  • Adhere to all company policies and procedures 

Job Requirements

  • Education/Licensing/Certification: High School Diploma or GED
  • Experience: One year of previous inbound call center experience or dispatcher preferred Experience in a high stress and high call volume center preferred
  • Prior dispatch/routing experience is preferred 
  • Effective oral, written and interpersonal communication skills Excellent organizational skills with attention to detail
  • Critical thinking/problem solving skills
  • Ability to manage and provide follow-up on projects/tasks, set priorities
  • Proficient in Microsoft applications (Word, Excel, and Outlook)
  • Ability to multi-task with minimal supervision
  • Ability to learn and understand various computer programs
  • Excellent customer service skills Collaborative/Teamwork orientation
  • Excellent interpersonal skills with ability to maintain efficiency
  • This is a temp to hire position offering full benefits.

 

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