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Technical Customer Service Rep

La Vergne, TN

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Description

Do you have excellent customer service skills? Do you enjoy helping others? 

Great company in Lavergne, Tennessee is seeking a Technical Customer Service Rep! 

This is a contract position with potential of a permanent opportunity. 

  • Must be advanced in Excel( This is must) and have experience with SQL!
  • Responsible for handling inbound and out-bound calls, emails, faxes, in a timely manner
  • Acting as the first level of support for inquires from customers and direct customers to the correct resource for incorrectly routed phone calls, emails, webmail, and faxes
  • Assist with troubleshooting and inquires
  • Provide accurate information to customers
  • Assist customers with product returns, label requests, recalls, assistance with websites and other questions
  • Complete reconciliation services for clients
  • Research returned checks
  • Conduct credit/check research for customers

Requirements:

  • Must be advanced in Excel(test)
  • High School diploma and 2-3 years working in a Customer Service environment
  • Able to research internet
  • Previous experience solving/investigating customer questions/problems
  • Customer service driven
  • Able to multi-task
  • Excellent phone skills

 

 

Apply Now