Do you have excellent customer service skills? Do you enjoy helping others?
Great company in Lavergne, Tennessee is seeking a Technical Customer Service Rep!
This is a contract position with potential of a permanent opportunity.
- Must be advanced in Excel( This is must) and have experience with SQL!
- Responsible for handling inbound and out-bound calls, emails, faxes, in a timely manner
- Acting as the first level of support for inquires from customers and direct customers to the correct resource for incorrectly routed phone calls, emails, webmail, and faxes
- Assist with troubleshooting and inquires
- Provide accurate information to customers
- Assist customers with product returns, label requests, recalls, assistance with websites and other questions
- Complete reconciliation services for clients
- Research returned checks
- Conduct credit/check research for customers
- Must be advanced in Excel(test)
- High School diploma and 2-3 years working in a Customer Service environment
- Able to research internet
- Previous experience solving/investigating customer questions/problems
- Customer service driven
- Able to multi-task
- Excellent phone skills