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Call Center Representative

Clifton, NJ

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RemX is seeking a Call Center Representative in Clifton for a Contract to Hire opportunity! This position is responsible for assisting members and healthcare providers regarding health insurance and benefit plans.

Pay rates: $15.00/hr and $16.00/hr for bilingual candidates 

Shifts available: 2 pm -10 pm; 3 pm -11 pm; and 4 pm -12 am 

What you'll be doing:

  • Handle customer inquiries and complaints
  • Provide information about the products and services
  • Troubleshoot and resolve product issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services



Job Requirements

  • Previous experience in customer service, call center, or contact center
  • Healthcare/medical experience is preferred but not required
  • Ability to build rapport with clients
  • Positive and professional demeanor
  • Excellent written and verbal communication skills
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