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Bilingual Customer Service Representative

Hialeah Gardens, FL

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Reputable Logistics organization in the Hialeah Gardens area is seeking for a Bilingual Customer Service Representative.

Bilingual Customer Service Representative responsibilities include:

  • Data entry and filing paper work
  • Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges.
  • Handling emails and customer complaints and concerns in a professional manner.
  • Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.
  • Processing changes or cancellations to delivery orders.
  • Assist in monitoring progress of delivery routes throughout the U.S.
  • Completing forms and determining necessary changes for service requested.
  • Other duties may be assigned to meet business need
  • Must be Bilingual (English/Spanish)

Job Requirements

Key Competencies for Customer Service Representative:

  • Great interpersonal skills
  • Excellent communication skills
  • Excellent customer service orientation
  • Great attention to detail and accuracy
  • Problem analysis and problem-solving
  • Adaptability, initiative and high stress tolerance
  • Must be Bilingual (English/Spanish)
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