Reputable Logistics organization in the Hialeah Gardens area is seeking for a Bilingual Customer Service Representative.
Bilingual Customer Service Representative responsibilities include:
- Data entry and filing paper work
- Providing assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges.
- Handling emails and customer complaints and concerns in a professional manner.
- Communicating with customers when necessary to advise shipments delay and/or information necessary to process orders.
- Processing changes or cancellations to delivery orders.
- Assist in monitoring progress of delivery routes throughout the U.S.
- Completing forms and determining necessary changes for service requested.
- Other duties may be assigned to meet business need
- Must be Bilingual (English/Spanish)
Key Competencies for Customer Service Representative:
- Great interpersonal skills
- Excellent communication skills
- Excellent customer service orientation
- Great attention to detail and accuracy
- Problem analysis and problem-solving
- Adaptability, initiative and high stress tolerance
- Must be Bilingual (English/Spanish)