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Collections Representative

ALPHARETTA, GA

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Description

Collections Representative will make outbound/receive inbound calls on accounts that are 5-44 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)

  • Identify root cause of customer delinquency and generate effective solutions for customer using negotiation skills and by educating the customer.
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude

Job Requirements

Education 

Must have a Bachelors Degree 

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