Collections Representative will make outbound/receive inbound calls on accounts that are 5-44 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
- Identify root cause of customer delinquency and generate effective solutions for customer using negotiation skills and by educating the customer.
- Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
- Become a productive member of the department (meet quantitative objectives)
- Maintain enthusiastic and positive attitude
Must have a Bachelors Degree