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Call Center Escalations Coordinator

Clearwater, FL

Work from home after first month of training on site

Pay is $13.00 per hour $13.50 Bilingual (English/Spanish)

Directly investigate and coordinate communications on escalated customer complaints.

Resolve all complaints within established time frames while ensuring strict adherence to corporate compliance and federal HIPAA regulations.

Direct engagement in the coordination of internal policy review and response of customer audits.

Essential Duties and Responsibilities:

• Manage, coordinate and communicate with health plans and internal departments regarding escalated complaints.
• Contact clients in a timely and professional manner to deliver contract required information.
• Review and complete annual health plan audits with strict deadlines.
• Analyze and review policies for application towards internal correspondence and annual audits.
• Maintain working relationships with internal departments as well as external client contacts using a high level of both written and oral communication.
• Meet deadlines, working within tight time constraints. 
• Correspond with management staff regarding customer service complaints including the gathering of data for problem resolution.
• Monitor and track via excel and/or other computer software tools the type and quantity of escalated complaints.
• Gather information necessary to respond to escalating complaints and/or grievances that extend beyond normal channels: complaints on appeal, legislative inquires and issues that meet the organization’s significant event policy.
• Produce internal reports on complaints and participant in monthly Quality Assurance meetings.
• Adhere to all company policies and procedures.

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Customer Service Representative

South Tampa

$14 per hour

First Shift

Growing Wholesale Building Products Company leader in the industry is offering a Full-time opportunity as a Customer Service Representative. As a fast pace company, this position is not your typical Customer Service Representative environment. We are looking for a highly energetic professional with excellent multitasking skills. 

Customer Service Representative Skills:

•            Bilingual a Plus(English and Spanish).

•            QuickBooks and NetSuite Oracle programs knowledge is a plus.

•            Excellent oral, written and interpersonal communication skills

•            Solid knowledge with Microsoft Office applications such as Outlook, Excel, Word, etc.

•            Able to work - 8am to 5pm M-F with a rotating 7am to 4pm M-F week once a month

•            Fast learner with high levels of integrity, discretion and confidentiality is a MUST

•            Ability to successfully multitask and prioritize various projects at the same time

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Transportation Recruitment Manager

Winter Haven, FL 

$80,000 per year base salary plus up to $20,000 annually in commission

Hiring for a leader in bulk liquid food grade tank carriers

We currently have Direct Hire opportunity for a Manager of Driver Recruiting.

Responsibilities:

• Manage Driver Recruiters in all aspects including performance management, compensation, and training
• Manage Driver Needs and Requisition Tracking
• Drive Data Integrity Initiatives in Tenstreet ATS and provide training as needed
• Develop and Manage Recruiters KPI's
• Provide weekly Driver pipeline updates to Operations Leadership
• Schedule and Lead Calls/Meetings for Priority Recruiting Projects
• Use data-driven metrics to build creative and location specific sourcing strategies
• Responsible for the full utilization of the social media recruitment
• Builds quality relationships with the internal customers and external recruitment agencies
• Active Liaison between Driver Recruiting and Driver Processing Departments

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Property Accountant in Rock Point Tampa, FL

$22 to $25 per hour

Full-time Monday through Friday 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM 8 hour shift 

Expectations for the role

• Reconcile Accounts Receivable, security deposits and rent roll to financial statements for all properties
• Prepare and distribute monthly financial reports prepare monthly journal entries, financial statement preparation and bank reconciliations
• General ledger analysis and review ledger accounts
• Oversee Accounts Payable function
• Financial Audits
• Reconcile Prepaid to Financial Statements
• Perform cash management functions
• Research and answer Property Managers' questions regarding tenant statements
• Follow policies and procedures and comply with Fair Housing, state and federal laws

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Data Entry Specialist in Palm Harbor

Starting pay $12.00 per hour - Earn up to $15.00 once training is complete

• First Shift
• This position involves looking through mortgage documents and inputting data while following current state and county requirements.
• This position is full time Monday-Friday 8:30 am - 5:00 m.
• Once employees are out of their initial training period, we offer a flexible schedule which allows you to arrive any time between 7:00 am and 9:00 am, and leave between 3:30 pm and 5:30 pm.

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Hiring File / Mail room clerks

Palm Harbor

Full time

Pay range $13.00 to $14.50 per hour

First and second shifts available

• Maintain statistical quantity, quality and KPI's.
• Prep documents for scanning: remove staples from documents so documents can be fed through the scanning machine individually; review and separate collateral files from other documents.
• Post scan document: includes organizing documents by their loan numbers; create a folder with correct labeling to place the documents in.
• Reconcile Contents in Iron Mountain “General Box.”: ensure transmittal received shows all contents in the box.
• Create general box: after reconciliation, log each individual file into.
• This is a full time position, Monday-Friday 8:30 AM - 5:00 PM.

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Hiring Dispatchers in Clearwater, FL

$13/hour

Responsible for dispatching non emergency medical transportation for insurance customers.

This opportunity includes the following perks!

• Health, Dental and Vision Offered

• Discounts through major retailers such as Verizon, AT&T & Sam's Club Memberships

• Free Online courses thorough Penn & Foster. The largest online educational institution

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Immediate Full Time Customer Service Representative Opportunities in the Clearwater area!

Work From Home After 1 Month of Training for a Call Center with NO SALES!

 Pay Rate: $10.50-$11.50 per hour ($11.50 for bilingual Spanish)

 

Also hiring for Overnight shifts to work from home after 5-6 weeks of training on site!

Job Summary for Customer Service Representative:

• Industry-leading benefits Excellent advancement opportunities
• Work in a unique call center environment with various vendors and exciting opportunities to grow
• Be part of an industry-leading training program that sets you up for success
• Answer calls from patients requiring transportation arrangements

We Offer: 

• Flexible schedules
• Work from Home (after 1 month of Onsite Training)
• Weekly Pay
• Friendly work environment
• Excellent advancement opportunities
• Referral Bonus

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