Job Posting

Did you recently graduate college with a degree in Information Technology? Do you enjoy troubleshooting computer issues? If you answered yes - this is the position for you!! This is an excellent opportunity to get your foot in the door at a large well-known company.

(Recent college graduates encouraged to apply)?

Responsibilities:

• Provide remote technical assistance for computer hardware and software at our clients retail locations
• Resolve technical issues via phone, or electronically
• First level support for:
  • POS software and hardware issues
  • Telecom and network issues
  • Incidents related to in-house applications
  • Incidents related for Microsoft Office, Citrix and other applications
  • iPod hardware and in-house software issues
• Track customer issues and resolutions

Pay: $17/hr - Weekly Pay

Qualifications:

• 1 year of experience in IT, or Help Desk is required
• Bachelors Degree in Information Technology is preferred
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
• Positive and professional demeanor