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Entry Level Help Desk Associate

Braselton, GA

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Description

Did you recently graduate college with a degree in Information Technology? Do you enjoy troubleshooting computer issues? If you answered yes - this is the position for you!! This is an excellent opportunity to get your foot in the door at a large well-known company.

(Recent college graduates encouraged to apply)?

 

Responsibilities:

  • Provide remote technical assistance for computer hardware and software at our clients retail locations
  • Resolve technical issues via phone, or electronically
  • First level support for:
    • POS software and hardware issues
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
    • iPod hardware and in-house software issues
  • Track customer issues and resolutions

Pay: $17/hr - Weekly Pay

Job Requirements

Qualifications:

  • 1 year of experience in IT, or Help Desk is required
  • Bachelors Degree in Information Technology is preferred
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
  • Positive and professional demeanor
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