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Early Collections Representative

ALPHARETTA, GA

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Description

Are you a recent college graduate looking for a start to your career? This may be a position for you!

 

Job Duties

  • Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-44 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
  • Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer.
  • Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
  • Become a productive member of the department (meet quantitative objectives)
  • Maintain enthusiastic and positive attitude

Job Requirements

Desired Skills

  • Excellent verbal communication skills (easy to understand)
  • Able to multi-task (ability to talk and type simultaneously is a must)
  • Customer service oriented
  • Self-starters
  • Eager to learn
  • Bilingual (Spanish) a plus
  • College Degree is required
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