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Collections Account Representative


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Job Duties

• Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
• Identify root cause of customer delinquency and generate effective solutions for AHFC and customer
• Conduct minimal skip tracing necessary to prepare account for next level of collections
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude

Assignment Description
• Long-term temporary assignment with no set time or guarantee of a full-time position
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance


Job Requirements

Desired Soft-Skills
• Excellent verbal communication skills (easy to understand)
• Able to multi-task (ability to talk and type simultaneously is a must)
• Customer service oriented
• Self-starters
• Eager to learn
• Bilingual (Spanish) a plus
• College Degree (4 Year) is required

Work Schedule
• Monday through Thursday: two shifts, 8 AM – 5 PM or 11 AM – 8 PM
• Friday: 8 AM – 5 PM 
• Two Saturdays per month: 8 AM – 12 PM
• Must be flexible, schedule may change with business needs

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