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Medical Records Specialist

Alpharetta, GA

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The Clinical Callback Agent will effectively schedule appointments to retrieve missing documentation from medical records that have been identified as missing by a Clinical Abstractor. This position works in a highly focused, demanding and timeline-driven environment.



· Place outbound calls to Provider offices with the goal of retrieving missing documentation via a fax or an on-site appointment.

· Return missed calls to the Provider the same day of the missed call.

· Follow the Clinical Call Back script as outlined in training.

· Clearly and consistently document outcome of communication with Provider office in assigned tracking tool.

· Complete HIPAA; Fraud, Waste & Abuse; and Medicare training requirements – maintain all aspects of medical documentation compliance and security

· Escalate any situations in which there is Provider abrasion to the Clinical Callback Supervisor.

· Additional duties as assigned



Job Requirements


· High School Diploma or GED.

· 1 year of experience working in a hospital, physician office or other setting in which medical terminology knowledge was needed.

· At least two (2) years of call center experience in a soft sales environment OR

· Experience effectively working in a position with high outbound call volume.

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