The Clinical Records Specialist assists health plans in the review and/or auditing of medical record data. The clinical records specialist will effectively schedule appointments to retrieve missing documentation from medical records. This position works in a highly focused, demanding and timeline-driven environment.
SUMMARY OF DUTIES & RESPONSIBILITIES
· Place outbound calls to Provider offices with the goal of retrieving missing documentation via a fax or an on-site appointment.
· Return missed calls to the Provider the same day of the missed call.
· Follow the Clinical Call Back script as outlined in training.
· Clearly and consistently document outcome of communication with Provider office in assigned tracking tool.