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Clinical Records Call Center

Alpharetta, GA

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The Clinical Records Specialist assists health plans in the review and/or auditing of medical record data. The clinical records specialist will effectively schedule appointments to retrieve missing documentation from medical records. This position works in a highly focused, demanding and timeline-driven environment.


· Place outbound calls to Provider offices with the goal of retrieving missing documentation via a fax or an on-site appointment.

· Return missed calls to the Provider the same day of the missed call.

· Follow the Clinical Call Back script as outlined in training.

· Clearly and consistently document outcome of communication with Provider office in assigned tracking tool.

Job Requirements

  • High School Diploma or GED.
  • 1 year of experience working in a hospital, physician office or other setting in which medical terminology knowledge was needed.
  • At least 1 year of outbound call experience or sales background
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