TYPE: Long Term Contract (6-9 months); Must be able to work between the hours of 8:00 AM and 8:00 PM Monday through Friday and 2 Saturday’s per month from 8:00 AM to 12:00 PM (ability to earn overtime pay)
YOUR DUTIES WILL INCLUDE:
- Handle up to 150 inbound/outbound calls daily
- Use verbal communication skills to gain a clear understanding of customer’s situations, advise them of their options, and negotiate agreeable payment arrangements
- Use customer service skills to assess each situation and offer/negotiate appropriate solutions based on account needs
- Use multi-tasking and typing skills to speak with customers while typing to notate the account
- Use time management skills to balance the quality and quantity of tasks as well as meeting deadlines
- Use organizational skills to optimize resources and reference materials to maximize efficiency
- Use written communication skills to accurately and concisely document customer’s accounts
