The Document Quality Control Specialist is responsible for monitoring medical documents received and processed by the team to ensure adherence to company standards. r
- Maintain quality standards, reviews all outgoing applications, documents inspection results, and continually updates job knowledge to provide solutions.
- Conducts reviews through completed work by document management team. Immediately report any errors or omissions to ensure that an internal fact-finding effort is conducted and that an appropriate response/follow up to the incident occurs to correct the discrepancies.
- Identify trends and patterns, best practices, and make recommendations for improvements in service delivery.