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Customer Care Representative

Glen Allen VA

Base Pay: 14.00 per HOUR

Are you an animal lover? Are you seeking a company who offers medical, dental, vision, 401(k), bonuses, and paid time off???  RemX has the pos...

Are you an animal lover? Are you seeking a company who offers medical, dental, vision, 401(k), bonuses, and paid time off???  RemX has the position for YOU!!!

An Glen Allen based company is seeking Customer Service Representatives to join their team.  

Start date: March 22nd

Training: 6 weeks, 8:30-5:30 Monday-Friday

Position is 100% remote after training!

Regular Hours: 8 hours a day between the hours of 8 am and 8 pm Monday-Saturday with Sunday and 1 weekday off.

This is a customer service position that requires customer service and sales skills.  

  • Respond to inbound calls from customers regarding product and service related questions
  • Provide solution based options based on the customers needs
  • Upsell products and services that will benefit the customer
  • Stay up to date on products as well as policies and procedures

 

 

 

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Office Assistant

Austin TX

Base Pay: Depends on experience

RemX is seeking an Office Assistant to join the team of a growing insurance company located in Austin, TX. Process and bill contract bonds for app...

RemX is seeking an Office Assistant to join the team of a growing insurance company located in Austin, TX.

  • Process and bill contract bonds for applicable contract bonds company wide
  • Provide direct support to Underwriters and Underwriter Assistants
  • Invoice Bonds
  • Maintain and set up bond files
  • Pull credit reports
  • Data entry and filing
  • Answer phones
  • Prepare departmental mail

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Customer Service Specialist

Midlothian VA

Base Pay: Depends on Experience

The Customer Service Specialist manages both incoming and outgoing customer calls, emails, chats and escalations, and ensures that each customer ha...

The Customer Service Specialist manages both incoming and outgoing customer calls, emails, chats and escalations, and ensures that each customer has the best experience possible.  

Hours: Normal business Monday-Friday, some weekends

Responsibilities:

  • Respond to customer inquiries by phone and email
  • Assist customers with product questions
  • Place orders
  • Track orders
  • Process returns and arranges return shipping
  • Initiate claims for damaged products
  • Utilize multiple applications to provide information to customer
  • Document call content in a timely manner

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Accounts Payable Specialist

Richmond VA

Base Pay: Depends on experience

RemX has an immediate opening for an Accounts Payable Specialist with a growing company located in Richmond, VA. This position will complete paymen...

RemX has an immediate opening for an Accounts Payable Specialist with a growing company located in Richmond, VA.

This position will complete payments and control expenses by verifying, processing and reconciling invoices. 

 

Responsibilities:

 

  • Process and verify invoices submitted electronically are accurate by 3-way matching of invoice, PO and receipt of goods
  • Work with internal departments and vendors to resolve claims
  • Review credit memos and process customer refunds
  • Build strong working relationships with internal and external customers with a heavy focus on providing outstanding customer service
  • Reconcile vendor statements with invoices
  • Code accounts payable invoices, forward for approval and process payment

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Mortgage Trainer

Glen Allen VA

Base Pay: Depends on Experience

Permanent and REMOTE Mortgage Trainer. opportunity!!! The Mortgage Trainer will create training programs for all levels of employees at a leading m...

Permanent and REMOTE Mortgage Trainer. opportunity!!!

The Mortgage Trainer will create training programs for all levels of employees at a leading mortgage company.  This position will create and support different learning platforms to train sales, customer service, management and leadership. 

This is a permanent and remote position

Responsibilities

  • Act as a facilitator for training sessions and materials.
  • Assist with the creation and execution of training materials, training modules and assessments  
  • Track trainee attendance and participation using assessments and tests to measure comprehension of materials. 
  • Job shadow different positions within the organization in order to maintain up to date knowledge of processes and job responsibilities
  • Work with internal departments to determine training needs, procedural updates and new hire performance

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Mortgage Disclosure Analyst

Midlothian VA

Base Pay: Based on experience

RemX has an immediate opportunity available for a Mortgage Disclosure Analyst.   This position verifies that mortgage disclosure packages...

RemX has an immediate opportunity available for a Mortgage Disclosure Analyst.  

This position verifies that mortgage disclosure packages comply with applicable disclosure regulations as well as investor and agency disclosure requirements.  

  • Review mortgage files for accuracy and completeness
  • Preparing and delivering disclosure packages to borrowers
  • Audit, verify and ensure that the mortgage loan disclosure packages are accurate and comply with regulation timelines
  • communicate with team members to validate fees associates with the mortgage transaction to ensure disclosures are delivered with the correct fee amounts
  • Monitor pipeline daily
  • Review loan summary forms, loan officer questionnaires and other documents to identify fees paid by the borrower
  • Comply with Regulations B, C, X and Z regarding the completion of required disclosures including Good Faith estimate, Truth in Lending, Loan Estimate, Closing Disclosure, HUD1 settlement form and Potential Transfer of Servicing Form.  
  • BSA and OFAC responsibilities
  • Comply with agency disclosure requirements for conventional, FHA, VA, USDA mortgages
  • Comply with investor specific disclosure requirements

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Mortgage Post Closer

Midlothian VA

Base Pay: Based on experience

Immediate opportunity for a Mortgage Post Closer.  This position is with a well-respected company located in the Richmond area.  This pos...

Immediate opportunity for a Mortgage Post Closer.  This position is with a well-respected company located in the Richmond area. 

This position will perform duties from closing through file completion. 

Responsibilities:

  • Ensure all closed loans are properly documents and comply with different regulations.
  • Reviewing, assembling and delivering closed mortgage loan documentation to all required parties
  • Ensure that VA, FHA, or conventional post-closing requirements are met
  • Monitor and activate PMI
  • Track and maintain mortgage related documents to include Deeds of Trust, Title Policies, Endorsements, etc.
  • Data entry into MERS system 

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ENTRY LEVEL- Mobile Device Imaging Tech

Mechanicsville VA

Base Pay: $13+

Immediate opportunity for a tech savvy individual who has an interest in working with mobile devices.  This is your chance to join one of...

Immediate opportunity for a tech savvy individual who has an interest in working with mobile devices.  This is your chance to join one of the fastest growing companies in the Virginia area.  Entry level, training provided.  Apply today and start immediately! 

Hours: 9-5:30 Monday-Friday

Location: Mechanicsville, VA

The Mobile Device Tech is responsible for responding to customer telephone inquiries, setting up devices and software, and working with IT to set up platforms. 

  • Experience supporting applications on mobile devices for a broad range of mobile operating systems (i.e. Apple iOS, Android OS, etc.)
  • Provide basic technical support, troubleshooting, monitoring, and maintaining equipment 

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Office Assistant

Richmond VA

Base Pay: Depends on Experience

RemX has an immediate opening for an Office Assistant with a company located in Eastern Henrico.  This is a temp to hire opportunity.   ?...

RemX has an immediate opening for an Office Assistant with a company located in Eastern Henrico.  This is a temp to hire opportunity.

 

? Answer phones
? Order entry 
? Data entry of accounts payable
? Assist customers with processing orders or problems with orders 
? Maintain electronic files 
? Responding to emails
? Various other office responsibilities as required

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Underwriting Assistant

Denver CO

Base Pay: Depends on Experience

RemX has an opening for an Underwriting Assistant with a well established and reputable insurance company located in Lakewood, CO.   Resp...

RemX has an opening for an Underwriting Assistant with a well established and reputable insurance company located in Lakewood, CO.  

Responsibilities:

  • Processing inquiries for contract bonds monthly
  • Maintaining system files
  • Close bonds and initiate adjustments
  • Assistant Claims Department and Underwriting Department with other tasks as assigned

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Member Services Representative

Virginia Beach VA

Base Pay: depends on experience

IMMEDIATE OPPORTUNITY AVAILABLE!  WORK FROM HOME!!! MUST LIVE IN THE TIDEWATER AREA TO BE CONSIDERED We are currently hiring Member Services R...

IMMEDIATE OPPORTUNITY AVAILABLE!  WORK FROM HOME!!!

MUST LIVE IN THE TIDEWATER AREA TO BE CONSIDERED

We are currently hiring Member Services Reps to join the team of a growing company located in Virginia Beach, VA.

Hours: 8 hour shift between the hours of 8 am and 8 pm Monday-Friday

The Member Services Agent is responsible for taking inbound calls in a call center environment.  Agent will be speaking with customers regarding services available to them. 

Responsibilities:

  • Respond to inbound calls and email from members and providers
  • Inform potential enrollees of plan benefits and general information including information about provider directories, member handbooks, grievance and appeals notices and denial and termination notices.
  • Verify members’ eligibility status upon request
  • Document all calls from Members/Providers in database
  • Provide optimal quality customer service to all callers at all times
  • Work with internal departments (claims, appeals, finance, etc.) to resolve customer issues
  • Schedule transportation trips for members
  • Print and/or mail ID cards for new or existing members
  • Mail member materials upon request
  • Perform Primary Care Physician (PCP) changes as well as demographic changes to the member’s account; address, phone numbers

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Data Entry Specialist

Glen Allen VA

Base Pay: Depends on Experience

We are seeking a Data Entry Specialist to join the team of a growing company located in the West End of Richmond. Recent college graduates are enco...

We are seeking a Data Entry Specialist to join the team of a growing company located in the West End of Richmond. Recent college graduates are encouraged to apply.


Hours: Monday-Friday 8 am - 5 pm


Responsibilities:
• Responsible for all aspects of data management, which may include tracking data, validating, and extracting
• Ensures accuracy and quality of data
• Communicates with internal colleagues to obtain additional information as needed
• Responsible for the maintenance of a portfolio of client accounts



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Healthcare Admin

Virginia Beach VA

Base Pay: Depends on experience

RemX is seeking a healthcare administrative assistant with a background in credentialing, provider relations, or claims processing to join the team...

RemX is seeking a healthcare administrative assistant with a background in credentialing, provider relations, or claims processing to join the team of a well established healthcare company located in Virginia Beach, VA.

Hours: 8am-5pm Monday-Friday

In this role you will review provider credentialing applications and manage provider data.  

  • Set up new provider profiles
  • Maintain existing provider records in the claims system
  • Data entry 
  • Composing correspondence
  • Collect, compile and analyze information and data
  • Manage email box
  • Distribute incoming emails

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Accounting Specialist/AR Department

Houston TX

Base Pay: depends on experience

RemX is seeking an Accounting Specialist to join the Accounts Receivables team of a fortune 500 company located in Houston, TX.  This position...

RemX is seeking an Accounting Specialist to join the Accounts Receivables team of a fortune 500 company located in Houston, TX.  This position is available immediately for the well qualified candidate. 

  • Assist with the preparation of accounts
  • Basic bookkeeping functions
  • Processing and paying invoices
  • Recording receipts and payments
  • Preparing and checking ledger balances 
  • Preparing financial reports
  • Assist with audits 

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Collections Specialist

Midlothian VA

Base Pay: Depends on Experience

RemX has an IMMEDIATE opportunity for a  Collections Representative.  The duties of a Collections Specialist include collection call...

RemX has an IMMEDIATE opportunity for a  Collections Representative. 

The duties of a Collections Specialist include collection calls and/or correspondence in a fast-paced goal oriented collections department.

  • Providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
  • Accountable for reducing delinquency for assigned accounts.
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.

Essential Functions

  • Weekly and monthly reporting to direct supervisor
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • High volume phone calls to assigned delinquent customers
  • Reconcile customer disputes as they pertain to payment of outstanding balances that are due
  • Internal and External customer interface
  • Meet defined department goals and activity metrics

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Insurance Verification Coordinator

Glen Allen VA

Base Pay: depends on experience

RemX has an immediate opportunity available for an Insurance Verification Coordinator.  Perform insurance verification to determine a patient...

RemX has an immediate opportunity available for an Insurance Verification Coordinator. 

  • Perform insurance verification to determine a patient's coverage 
  • Perform eligibility checks 
  • Verify patient's insurance via telephone and online
  • Update patient file status, notate patient's accounts

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