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Sr. NOC Engineer

Overland Park KS

Base Pay: $45 - $50/hr.

Leading network service provider seeks a highly talented Sr. NOC Engineer to join a growing Cloud Management Team. Will provide production systems...

Leading network service provider seeks a highly talented Sr. NOC Engineer to join a growing Cloud Management Team. Will provide production systems health monitoring, event management, escalation handling, and communication of all Incident and Change Management. Successful candidates must be able to multi-task and prioritize system events according to severity and escalation procedures. Must be comfortable communicating quickly and accurately in the event of production emergencies, both with internal and external groups. 

  • Monitor customer infrastructure for events, address and resolve a wide variety of incident tickets and customer service requests with a high sense of urgency.
  • Provide monitoring, orchestration of outage issues, and incident resolution in support of the daily operation of a NOC. Identify, troubleshoot, escalate and resolve issues affecting customers infrastructure.
  • Work with other tiers and team members to draft and update relevant SOPs and documentation.
  • Provide Level II support for Networking Layer 1, 2 and 3 for hardware and software problem determination and resolution efforts.
  • Triage tickets, troubleshoot incidents, and escalate issues to management, Tier 3 level Network Engineers or other teams.
  • Monitor tickets to ensure they do not exceed SLAs and contain timely and complete updates.
  • Perform changes at a network level to avoid impact of planned vendor maintenances/outages.
  • Take ownership of and follow up on escalated tickets to ensure compliance within SLA.
  • Work with Engineering to improve Tier 1 and 2 troubleshooting while providing permanent solutions to chronic issues.
  • Provide and validate root cause analysis for major and minor network outages.
  • Coordinate vendor activity for the various Layer 1 platforms used across the network.
  • Identify chronic problems and take action to identify and resolve them.
  • Ensure that all changes and maintenance are in compliance with Company’s Change Control policy and Change Management processes.
  • Assist with weekly and monthly maintenance activities as required for external support vendors or internally requested maintenances.
  • Participate in network disaster recovery tests for the production network.

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Manager - eCommerce & SEO

Tracy CA

Base Pay: $90,000 - $95,000

Seeking a Manager of e-Commerce Analytics & Optimization who is passionate about data, analytics and SEO. The data & strategy-driven candid...

Seeking a Manager of e-Commerce Analytics & Optimization who is passionate about data, analytics and SEO. The data & strategy-driven candidate will join a rapidly growing marketing team and work closely with content and development teams to align on goals and objectives. Plan, define and execute all technical SEO strategies for our U.S. and global sites. Track and report on overall platform performance, always focusing on optimizing Company’s and partner sites. 

  • As the in-house SEO expert, conduct technical website and keyword search audits and oversee the work of multiple SEO related brand initiatives across multiple retail partner sites.
  • Identify and/or enhance meta tags, descriptions, navigation and site usability.
  • Conduct routine competitive analysis and align with the content strategy team to plan for rich, insightful, unique content in both specific keyword ranking and overall site authority.
  • Create reporting that effectively communicates insights and recommendations to all levels across the organization.
  • Recommend SEO tools and best practices, staying up-to-date on cutting edge trends.
  • Optimize Company’s e-Commerce & non-transactional websites.
  • Provide datasets to share new learnings, trends and opportunities that will help optimize the website, e-Commerce customer journey and overall site performance.
  • Provide analytical support by using various tools to gather e-Commerce data, normalize it and model it to perform detailed quantitative and qualitative analyses, interpret findings and present actionable recommendations.
  • Build robust A/B testing plans for new features and optimizations and execute those tests.
  • Measure and monitor adoption of new features and customer experience changes.
  • Collaborate with the marketing team to build out email campaigns, assist in list pulling, list management and results monitoring, develop and implement an A/B testing plan to include tests across all aspects of email - including creative, copy, products, messaging.

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Network Administrator

Dallas TX

Base Pay: $31.25/hr

IMMEDIATE need for a Network Administrator responsible for the effective provisioning, installation, configuration, operation, support, and mainten...

IMMEDIATE need for a Network Administrator responsible for the effective provisioning, installation, configuration, operation, support, and maintenance of all LANs, network segments, and VPNs. This includes, but is not limited to, network hardware and software and all related branch/service center network infrastructure. Will ensure that the network hardware adheres to the organization’s Infosec and Network standards. 

  • Apply knowledge of network administration to the provisioning, installation, configuration, operation, support and maintenance of all aspects of the organization’s LANs at franchise, branch, onsite and service center locations. Establish remote connections (VPN, tunnels, etc.) via local branch/service center hardware/software to enable the company’s businesses to connect across multiple data centers, both cloud and on-premise. 
  • Define and prescribe the best internet service method available for branches, service centers and onsites based on geography, end users, environment, lead times, project duration, and technology available.
  • Troubleshoot and support branch/service center/onsite networking issues and able to escalate to vendor contacts as needed. Daily monitoring and maintenance of the network by evaluating network performance issues such as availability, utilization, throughput, output, and latency. 
  • Respond to daily and on-call monitoring of over 2000 sensors on company’s network hardware and software.
  • Prescribe appropriate business internet solutions based on geography, environment, and project urgency.
  • Abide by Company’s documented policies and procedures.
  • Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors. 
  • Demonstrated good judgment in selecting methods and techniques for obtaining solutions. 

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Sr. Network Engineer (Architect)

Chicago IL

Base Pay: $120,000 - $130,000/hr

Seeking a passionate, innovative and problem-solving Sr. Network Engineer (Architect) with an entrepreneurial spirit! Will be responsible for desig...

Seeking a passionate, innovative and problem-solving Sr. Network Engineer (Architect) with an entrepreneurial spirit! Will be responsible for designing, implementing and performing day-to-day support of network infrastructure and appliances (virtual and physical). The successful candidate will be accountable for significantly contributing to the overall technical architecture, stability, resiliency and general health related to network solutions.

  • Install, configure, troubleshoot, and administer company’s and client’s network hardware and software solutions.
  • Perform operational analysis of new technologies and recommend changes in solution related to  architecture and client infrastructure design.
  • Engage with client to provide consultative solutions to business challenges.
  • Support virtual and physical network and security appliances in high-availability environments that span multiple data centers and physical locations.
  • Monitor systems and perform preventative maintenance and updates to prevent performance impacts to systems and business functions.
  • Manage client solutions, configure and tune hardware and software to ensure optimum network performance and resource availability.
  • Participate in disaster recovery tests, planning and solutions.
  • Support system engineering and other operational teams when new systems or servers are introduced, or new clients are on-boarded.
  • Plan and execute hardware migrations and upgrades that pertain to network and security solutions.
  • Mentor junior engineering talent.
  • Comfortable working in a data center environment, working with AC/DC power, and Cat5e and Fiber elements.
  • Collaborate with other engineers and operations teams to resolve all network/systems issues.

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Copywriter (Partial Remote)

Tracy CA

Base Pay: $55,000 - $60,000/yr

Immediate opening for a talented Copywriter to join a growing creative team. The go-to copywriting specialist will research and craft compelling co...

Immediate opening for a talented Copywriter to join a growing creative team. The go-to copywriting specialist will research and craft compelling content designed to expand company’s digital presence across multiple channels. Will write engaging copy for a range of marketing assets, including videos, website, advertising, marketing collateral, blog, newsletters, infographics, social media content, and search engine marketing among other things. 

  • Master Company’s brand voice and tone to create content pieces that drive consumer awareness and sales of products portfolio.
  • Apply storytelling to each project with a 360 approach, ensuring messaging is consistent across all communication channels.
  • Partner with marketing and design teams to write clear and compelling copy that builds the brand through tone, style, story and content for digital (and occasionally print), including website and product copy, branded content, social media, email, search engine marketing copy, among others.
  • Work with the marketing team to create messaging for promotions, new launches, brand partnerships and other marketing endeavors.
  • Use SEO best practices to write copy that raises Company’s online rankings and drives traffic to Company’s site or other 3rd party partner sites.
  • Create compelling, thoroughly-researched content for Company’s blog.
  • Manage multiple projects and work collaboratively with others to meet deadlines.
  • Participate in creative briefings and make presentations.
  • Collaborate with internal and external creative teams.
  • Ensure all published work is well written, organized and free of grammatical errors.

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