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Call Center Customer Service Representative

Hagerstown, MD

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RemX Staffing is currently hiring Call Center Customer Service Representatives to work onsite with our client located in Hagerstown, MD.

In this role, you are expected to provide excellent customer service through fast and accurate processing of orders, communicate well with each and every call, coordinate with other departments as needed to resolve customer inquiries and follow-up with clients to ensure that they are satisfied with the product or service.

Job Duties include the following-

  • Handle inbound calls from customers
  • Assist and research issues while working towards a resolution to customer's concerns
  • Conduct follow-up calls with customers to ensure satisfaction of product or service received.
  • Handle special requests

Start Date: 03/08

Pay Rate: $16.20/HR

Schedule: 3:30PM-12AM (Tues/Wed off)

Job Requirements

  • Previous call center experience preferred
  • Previous customer service experience  (minimum of 1 year)
  • Ability to communicate clearly with both clients and customers
  • Computer proficient and able to navigate the web and MS Office
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