Job Title & Description
Representatives manage tracking daily order transactions for a specific set of logistics accounts managers.
- Gathers data from all internal dept’s and customers, as well as, external customers or vendors/carriers to process/complete tracking confirmations within the transportation system(s).
- Prepares and issues, on a timely basis, check calls and alerts that reflect delayed shipments, escalating as required.
- Updates and works with various types of documents related to customer reporting/tracking throughout the day.
- Maintain relationships established with accounts to monitor service standards
- Communicate effectively with customers, carriers and team mates
- Analyze and recommend broad based innovative improvement initiatives