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Solutions Representative

Chamblee, GA

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Description

Job Title & Description

Representatives manage tracking daily order transactions for a specific set of logistics accounts managers.

 

  • Gathers data from all internal dept’s and customers, as well as, external customers or vendors/carriers to process/complete tracking confirmations within the transportation system(s).
  • Prepares and issues, on a timely basis, check calls and alerts that reflect delayed shipments, escalating as required.
  • Updates and works with various types of documents related to customer reporting/tracking throughout the day.
  • Maintain relationships established with accounts to monitor service standards
  • Communicate effectively with customers, carriers and team mates
  • Analyze and recommend broad based innovative improvement initiatives

 

Job Requirements

Required Skills

  • MUST HAVE A BACHELORS DEGREE
  • Excellent communications skills
  • Ability to work in fast-paced environment
  • Ability to juggle multiple task efficiently
  • Excellent customer service skills
  • Strong PC Skills
  • Ability to develop effective customer and teammate relationships
  • Strong problem-solving skills necessary
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