Job Posting

As a Call Center Representative you will be responsible for inbound/outbound phone-based customer service.  Answering questions and providing information on available apartment homes for rent, as well as Emergency maintenance ticketing and dispatching. This is a work from home position, and has the ability to move with you due to PCS. Military Family Friendly. 

Essential Duties and Responsibilities:

• Respond to an average of 80 to 100 calls per day

• Provide clear and accurate information to prospective residents

• Troubleshoot and resolve customer service-oriented issues effectively and efficiently

• Build rapport with the prospective residents and accurately capture all of the data required to present the lead to the management company

• Meet or exceed all call center metrics of efficiency and effectiveness

• Ability to use MaxLeases and call center platforms for client servicing and emergency maintenance calls after hour

• Perform other similar or related duties as requested or assigned

Minimum Requirements: 

• Ability to pass a background check

• High School Diploma or GED

• 1-year Customer Service experience within the last 5 years?

• The ability to work Saturday and Sunday each week is required

• Must exhibit professional customer service attitude with a team player work style

• Proven ability to troubleshoot and resolve problems

• Self-starter with the ability to work independently and efficiently

• Ability to make decisions, manage time and perform multiple tasks

• Strong organizational skills, ability to adapt to changing priorities and different situations, and strong attention to detail

• Strong written and oral communication skills

• Demonstrates technical aptitude with regard to understanding, interpreting

• Strong computer skills

• Minimum typing speed of 30 wpm

If interested please email your resume directly to:

Katie.Lund@Remx.Com

(Mention this position)