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Customer Care Representatives

Knoxville, TN

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Description

Are you seeking a company who offers medical, dental, vision 401(k), bonuses, paid time off, and a company that will even let you bring your dog to wok? I have the position for you!

West Knoxville company is seeking Customer Care Representatives' to start on March 8th. The training is for 6 weeks and is Monday-Friday from 8:30am-5:30pm. After training the schedule will be Monday-Saturday with Sunday's and another day of week off. The shifts will vary during week and hours on Saturday are from 9am-5:00pm.

  • Answer inbound calls from customers inquiring about products and services
  • Make outbound calls to current customers to offer and see array of products
  • Identify any issue with the customer's products and provide troubleshooting
  • Provide assistance so that the customers may best utilize products.
  • Boost sales conversion rate on branded websites
  • Follow polices and procedures to ensure quality and consistency

Requirements:

  • HS diploma or GED
  • Experience preferred in one or more of the following area: call center, dispatch, scheduling , sales, office administration, veterinary office or animal shelter
  • Excellent problem solving and people skills
  • Ability to communicate both verbally and written
  • Strong grammar and language skills
  • Computer skills including Windows and internet navigating
  • Ability to type 30 WPM
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