Reputable organization in the West Palm Beach area is seeking for a Bilingual Customer Service Representative to join their team in a fast pace environment.
Bilingual Customer Service Representative Responsibilities:
Responsible for acting as a liaison between customers and organization. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.
- Resolve customer complaints via phone, email, mail..
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Cancel or upgrade accounts.
- Assist with placement of orders, refunds, or exchanges.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Utilize computer technology to handle high call volumes.
- Bilingual English/Spanish