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Customer Service

West Palm Beach, FL

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Description

Reputable organization in the West Palm Beach area is seeking for a Bilingual Customer Service Representative to join their team in a fast pace environment.

Bilingual Customer Service Representative Responsibilities:

Responsible for acting as a liaison between customers and organization. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Primary responsibilities

  • Resolve customer complaints via phone, email, mail..
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions terms of sale.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Utilize computer technology to handle high call volumes.
  • Bilingual English/Spanish

 

Job Requirements

QUALIFICATIONS

  • Ability to set priorities and juggle multiple tasks, particularly in a fast paced, deadline-oriented production environment.
  • Ability to handle internal situations that at times may be stressful.
  • Independent thinker and ability to demonstrate initiative in day to day work assignments.
  • Must be professional in appearance and behavior.
  • Possess the drive to grow and evolve within the company to take on higher level duties over time.
  • Detail oriented in all correspondence and contract execution.
  • Articulate, with exceptional customer service skills and phone manners.
  • Excellent customer service skills and ability to communicate with all levels of the organization.
  • Basic budget management skills.
  • Excellent grammar, spelling, mathematical & proofreading skills.
  • Excellent follow up skills and persistence.
  • Strong analytical and problem-solving skills.
  • Ability to work both independently and within a team.
  • Handles sensitive information with confidentiality.
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