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Medical Call Center Representative

New Orleans, LA

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Description

  • Title: Medical Call Center Representative
  • Employment Type: Direct Hire
  • Salary: $15.00 per hour
  • Shifts Available: Monday-Friday; 10:30am-7:00pm CST
  • Location: Remote/Work from Home
  • Industry: Healthcare

Job Responsibilities: The Reorder Patient Care Specialist is responsible for the following:

  • Maintains high call volume per day (80+ combined inbound and outbound calls per day)
  • Provides excellent customer service while obtaining patient demographics
  • Works closely with Billing and Insurance companies
  • Adapt quickly to frequent changes and improvements
  • All other duties as assigned

Job Requirements

Job Requirements:

  • High School Diploma or GED is required
  • High Speed Internet
    • 10MBPS Upload
    • 20 MBPS Upload
  • 2+ years of previous call center experience is preferred
  • Experience with DME and/or medical insurance is a plus
  • Knowledge of medical terminology preferred
  • Active listening skills
  • Ability to navigate multiple computer systems
  • Ability to type 35+ WPM
  • Ability to use Microsoft Office applications such as Word, Excel and Outlook
  • Ability to work in a moderately noisy, fast-paced and changing environment
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