Our client in North Richland Hills is seeking an Escalations Analyst to join their team.
- Audit invoice transactions to identify key challenges, which may prevent customer payment
- Perform root cause analysis and develop corrective action plans to address recurring customer invoicing issues
- Identify and advocate for settlement resolutions which are based on contract/tariff requirements, but consider customer impact
- Partner with Order to Cash, Sales and other various departmental leadership to address issues improving overall customer satisfaction
- 3+ Years prior Collections or Billing experience.
- Prior experience in analytics/reporting
- Proven ability to manage and prioritize multiple projects at concurrent times.
- Working knowledge of Microsoft Office Suite and other business-related software.
Apply today and interview this week! This role will fill quickly, so apply today!