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Call Center Customer Service Representative-DIRECT HIRE!!

Alpharetta, GA

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Description

RemX Specialty Staffing is currently hiring Call Center Customer Service Representatives for to work for a technology-based company located in Alpharetta, GA. 

This will be a remote opportunity for now however candidates must be able to commute to Alpharetta once they return back to the office.

Job duties will include the following-

  • Deliver excellent customer support through various channels such as phone, email and chat.
  • Meet and maintain high quality and productivity metrics on a consistent monthly basis.
  • Provide app navigation assistance
  • Handle customer complaints and provide timely solutions as well as following up to ensure resolution.
  • Maintain current knowledge of products and resources
  • Additional responsibilities as required

Pay Rate: $16/HR ($17/HR for bilingual)

Start Date: May 25th

Shifts: Between 8AM-12:00AM (hours/days off will vary)

Job Requirements

  • High School diploma or GED required
  • Customer service experience in a contact center (minimum of 2 years)
  • Background in finance or technology is a plus
  • Must be professional, approachable, and articulate with strong interpersonal skills
  • Strong computer skills and basic proficiency with the Microsoft Office suite
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