Shifts Available: Monday-Friday; 8am-12:00am EST must be flexible
Location: Braselton, GA - Remote/Work from Home to Start
Industry: Retail
Job Responsibilities:
Meets contact center goals and service level by utilizing established service techniques
Identify and handle store phone inquiries completely and accurately
Resolve customer complaints and problems to the satisfaction of the user
First level support for:
POS software and hardware issues
Telecom and network issues
Incidents related to in-house applications
Incidents related for Microsoft Office, Citrix and other applications
iPod hardware and in house software issues
Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
Observant in reporting unusual circumstances or possible security concerns in the field to management
Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
Remote user administration (LANDESK)
Job Requirements
Job Requirements:
Technical Diploma preferred
High school diploma or a GED required
Minimum 6 months of customer service or helpdesk experience
Ability to handle repetitiveness of calls from customers
Demonstrate excellence with listening, verbal and written communication skills
Proficient Typing Skills
Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
Working knowledge of Windows XP or WEPOS
Retail Experience and or IT experience is a plus
Experience with Epicor Retail Suite is a plus
Microsoft Windows, A+ or Cisco Certifications are a plus
