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Entry Level Helpdesk Position

Braselton, GA

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  • Title: POS Helpdesk Representative
  • Employment Type: Contract to Hire
  • Salary: $17.00 per hour
  • Shifts Available: Monday-Friday; 8am-12:00am EST must be flexible
  • Location: Braselton, GA - Remote/Work from Home to Start
  • Industry: Retail

Job Responsibilities:

  • Meets contact center goals and service level by utilizing established service techniques
  • Identify and handle store phone inquiries completely and accurately
  • Resolve customer complaints and problems to the satisfaction of the user
  • First level support for:
    • POS software and hardware issues
    • Telecom and network issues
    • Incidents related to in-house applications
    • Incidents related for Microsoft Office, Citrix and other applications
    • iPod hardware and in house software issues
  • Maintain accurate user data including documentation of discussions, issues, user requests or other relevant information into Contact Center systems as required and managing/prioritizing workload
  • Observant in reporting unusual circumstances or possible security concerns in the field to management
  • Ability to work independently, adhere to work schedule and manage regular duties with minimal supervision
  • Remote user administration (LANDESK)

Job Requirements

Job Requirements:

  • Technical Diploma preferred
  • High school diploma or a GED required
  • Minimum 6 months of customer service or helpdesk experience
  • Ability to handle repetitiveness of calls from customers
  • Demonstrate excellence with listening, verbal and written communication skills
  • Proficient Typing Skills
  • Working knowledge of Computers, Microsoft Outlook, Excel – advanced technical troubleshooting
  • Working knowledge of Windows XP or WEPOS
  • Retail Experience and or IT experience is a plus
  • Experience with Epicor Retail Suite is a plus
  • Microsoft Windows, A+ or Cisco Certifications are a plus
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