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HVAC Technical Support Representative

Fort Lauderdale, FL

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Description

The EMS Technical Support Representative will contribute to providing the customer with the highest level of support for their Energy Management System.

Duties include, but are not limited to:

  • Receive incoming calls from customer to provide EMS support, process EMS alarms, EMS emails, during and after hours as required.
  • Follow proper call handling guidelines specific to customers and types of incoming calls.
  • Ensure incoming phone calls are a priority and answered as soon as possible.
  • Ensure that all calls are accurately documented and handled to completion.
  • Learn to maneuver within multiple Building Automation system platforms.
  • Learn fundamentals of Energy Management, Climate control, refrigeration control, and building automation.
  • Assist in troubleshooting EMS system components with on-site technicians.
  • Provide feedback on HVAC performance, system operation, and scheduling as needed by connecting to sites live and investigating status.
  • Analyze data and provide reporting as assigned.
  • Accept and perform given tasks with ownership and sense of urgency.

Job Requirements

Education and Experience:

  • Requires a high school diploma or equivalent and a minimum 2 years related experience.

Must also have the following demonstrated knowledge, skills, and abilities:

  • Excellent written and verbal communication skills, including effective listening skills.
  • Understanding of technical terminology.
  • Must be able to work in a fast-paced goal-oriented environment.
  • Able to handle multiple tasks, stay organized, and focused on details.
  • Able to make recommendations and take proactive approach.
  • Requires general knowledge of the organization, and thorough knowledge of company products and services.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Ability to build and foster professional relationships.
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