Questions? 1-888-481-3375

HVAC Technical Support Representative

Fort Lauderdale, FL

Apply Now


The EMS Technical Support Representative will contribute to providing the customer with the highest level of support for their Energy Management System.

Duties include, but are not limited to:

  • Receive incoming calls from customer to provide EMS support, process EMS alarms, EMS emails, during and after hours as required.
  • Follow proper call handling guidelines specific to customers and types of incoming calls.
  • Ensure incoming phone calls are a priority and answered as soon as possible.
  • Ensure that all calls are accurately documented and handled to completion.
  • Learn to maneuver within multiple Building Automation system platforms.
  • Learn fundamentals of Energy Management, Climate control, refrigeration control, and building automation.
  • Assist in troubleshooting EMS system components with on-site technicians.
  • Provide feedback on HVAC performance, system operation, and scheduling as needed by connecting to sites live and investigating status.
  • Analyze data and provide reporting as assigned.
  • Accept and perform given tasks with ownership and sense of urgency.

Job Requirements

Education and Experience:

  • Requires a high school diploma or equivalent and a minimum 2 years related experience.

Must also have the following demonstrated knowledge, skills, and abilities:

  • Excellent written and verbal communication skills, including effective listening skills.
  • Understanding of technical terminology.
  • Must be able to work in a fast-paced goal-oriented environment.
  • Able to handle multiple tasks, stay organized, and focused on details.
  • Able to make recommendations and take proactive approach.
  • Requires general knowledge of the organization, and thorough knowledge of company products and services.
  • Requires ability to navigate a computerized data entry system or other relevant applications.
  • Ability to build and foster professional relationships.
Apply Now