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Self Pay Collector

Philadelphia, PA

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Description

RemX is seeking a self pay collector for a client located in NE Philadelphia. 

 

Self-Pay Collector Job Description:

  • Runs statements for each location monthly, determines claim was processed correctly and patient was advised of amount due and sends invoices as applicable.
  • Makes outbound calls to patients to determine why payment has not been made.
  • Responds to inbound calls to process CC, payment plans, and troubleshoot patient questions/complaints.
  • Responsible for accurate and timely posting of patient payments 
  •  Attempts to resolve any discrepancy and notify Supervisor of any recurrent issues.
  • Reviews accounts and preps for collection approval from Regional Managers. 
  • Provide monthly status reports or recommended write offs to Management.
  • Updates system immediately when balances have been satisfied.
  • Effectively implementing company policy change. 
  • Responsible for accurate and timely refund due to patients.

 

 #ZR

Job Requirements

  • Must be familiar with  Health Insurance Explanation of Benefits in order to properly answer patient billing questions.  
  • Excellent communications skills and the ability to provide top notch customer service 
  • Experience working with Word and Excel 

 

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