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Customer Care Specialist

knoxville, TN

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Description

Hiring immediately for Customer Care Specialist! This is a Direct Hire opportunity and the class will start June 14 2021

  • Bring your dog to work with you
  • Medical, Dental, Vision, and 401(k) match
  • Workout facility 
  • Free pet products
  • Advancement opportunities 

Essential functions:

  • Offer and sell a vast array of products by offering the customer product solutions which meet their and pet's needs
  • Identify the customer's product issues and provide problem solving troubleshooting
  • Provide assistance so that that customers may best utilize our products and keep their pets happy and safe
  • Boost sales conversion rate on branded websites
  • Respond to incoming customer contact via written letters, social media comments, web reviews and feedback
  • Follow polices and procedures to ensure quality and consistency on every interaction

Requirements:

  • HS diploma or GED 
  • 1-3 years of Customer Service and Sales experience(retail, restaurant, call center)
  • Excellent problem solving and people skills
  • Computer skills including: MS Suite, Windows and Internet Navigation
  • Ability to type 40+ WPM

 

Apply Now