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Call Center Representative - Retail Banking experience needed!

Pasadena, CA

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Description

Work from home, BANKING experience is a must!! Please apply ONLY if you live in or close to PASADENA (No relocations)

This position will Work REMOTE then return on site on 2021.

Growing Banking Call Center is looking for reliable Customer Service Representatives to assist our customers in managing their bank accounts and finances. You’ll be responsible for building long-term relationships with clients and cross-selling them our products and services.

Responsibilities:

  • Advise customers on bank services for their needs (e.g. loans and credit cards)
  • Manage customer bank accounts; open, close and oversee transactions
  • Resolve issues with banking services and accounts
  • Refer clients to inhouse financial experts, as needed
  • Reach out to potential customers to generate new business
  • Present financial products and services to existing and prospective customers
  • Perform administrative duties (e.g. entering data into banking software)
  • Hours of operation - M-F 6am to 6pm, Saturday 7am to 3pm. FT job 40 hrs/week

Job Requirements

  • Must live within the Pasadena/LA areas
  • At least 2 yrs Retail Banking experience, Call Center is preferred.
  • Strong knowledge of Bank’s products and services leading to appropriate solution recommendations
  • Proven experience as a personal banker, Branch customer service, phone banker; experience in sales or customer service is a plus
  • Knowledge of personal banking practices and regulations
  • Familiarity with banking software, Online banking and excellent use of MS Office
  • Ability to work diligently to meet targets
  • Excellent communication and negotiation skills
  • Must be willing to work a schedule that may include Saturdays

Benefits

  • $19/hr plus excellent benefits
  • Work from home, Equipment and technology provided
  • 2 week paid training
  • Flexible schedule

Please apply this via. For immediate consideration please resume to viviana.meza@remx.com

Apply Now