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Customer Care Representative

Knoxville, TN

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Description

Growing company in West Knoxville has an immediate need for Customer Care Representatives. 

Direct Hire Opportunity! 

  • Company offers Medical, Dental, Vision, 401(k) 
  • Quarterly Bonuses 
  • Bring your dog to work
  • Onsite health clinic and work out facility 

The training starts May 24th and the hours for training are Monday-Friday from 8:30am-5:00pm and after training must have open availability and able to work Saturdays from 9am-5pm.

  • Answer inbound calls from customers inquiring about our products and services
  • Identify the customer's product issue and provide problem solving troubleshooting
  • Provide assistance so that the customers may best utilize products and keep their pets happy and safe
  • Boost sales conversion rate on branded websites
  • Follow polices and procedures to ensure quality and consistency on every interaction
  • Consistently met and exceed Customer Care standards  

Requirements:

  • HS diploma or GED
  • Experience preferred in one or more of the following areas: Call center, dispatch, scheduling, sales, veterinary office, or animal shelter
  • Excellent problem solving and people skills
  • Computer skills including Windows and internet navigating
  • Ability to type 30 + WPM 

 

Apply Now