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No weekends - Bilingual Call Center Customer Service Reps $17 - ONSITE

Phoenix, AZ

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Growing Call-center in Central City (very close to Phoenix Airport ) area is looking for FT Bilingual customer representatives and patient care reps to work on site and start immediately.

Weekly pay at $17 dlls/hr ($16 if not Bilingual) and  paid training is offered.


Duties CSR:

  • Making outbound calls to patients to get them transferred to a scheduler or completing a prescreening
  • Making outbound calls to providers (physical therapy) to ensure they have what they need for the patient to be serviced at the time of appointment
  • Making outbound calls to providers (physical therapy) to follow up after the appointment and get the paperwork to keep the case current

Duties Patient Care Reps:

  • Make outbound calls to providers to schedule appointments (radiology or Physical Therapy)
  • Make changes/updates to cases and contact case managers (internal RNs)
  • Confirm appointments with patients, reschedule if needed
  • Receive new prescription information from providers regarding physical therapy and/or next steps  
  • ***Patients are individuals that have been injured at work and have a current active workers compensation case***

Job Requirements

  • 1 year customer service experience, telephone or call center preferred, but can be retail as well.
  • Computer skills
  • Great communication skills
  • You must pass a criminal background screen
  • No drug screen is required
  • Bilingual English - Spanish is preferred.
  • High School Diploma or GED Required.
  • Schedule   11:30am-8pm Monday thru Friday. Can do transition to a morning shift when available.

For immediate consideration please send resume to  (Title: Onsite Call Center- Bilingual)

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