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Customer Service Representative (Temp WFH)

Louisville, KY

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Do you like working in a fast pace call center? Are you looking to temporarily work from home? Do you have compassion and empathy for your fellow community? RemX is seeking Customer Service Representatives to temporarily work from home.  We are looking for skilled call center representatives with at least 6 months of call center! 

RemX is seeking experienced Customer Service Representatives for a medical call center.  The position would temporarily be working from home in the Louisville, KY area. This job requires that you must be in the Louisville, KY area and be able to move back to the office if asked. This is a contract to permanent position with a Fortune 500 Medical Company. We are looking for people to fill 8 hour shifts Monday - Friday between 8 am-8 pm. Pay rate is $15.00 an hour.

We offer weekly pay, referral programs, Online classes to help improve your skills or college level classes. Friendly work environment and a place to grow your career.

Job Responsibilities include:

  • Answering inbound calls and making outbound calls.
  • Providing good customer service and empathy.
  • Using computer skills for data entry.
  • Ability to multi-task.
  • Gathering and reviewing patient billing and medical information.
  • Gaining authorizations for services and products.
  • Handling coordination of benefits to ensure claims are reimbursable.
  • Operating according to the guidelines of the Federal Health Care Program.
  • Working with carriers to ensure coverage of medication on behalf of the patient.
  • Be able to work in a team environment and/or independently.
  • Be able to work from home or Louisville office depending on the needs of the company.

Let's get you a job you can grow in! 

RemX The Workforce Experts

About RemX The Workforce Experts:

RemX is the professional staffing division of EmployBridge, America's Leading Workforce Specialist.

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally p protected

Job Requirements


  • Must live in Louisville, KY or surrounding areas.
  • High School diploma or GED
  • at least 6 months call center experience
  • Healthcare experience is a plus
  • Ability to type 35 wpm
  • Ability to multi-task
  • Ability to use dual monitors. 
  • Computer skills, with knowledge of Outlook and Excel
  • Good work attitude and willingness to help others. 
  • Ability to be empathetic to the needs of the customer.
  • Background screening.
  • Be able to work independently and in a team environment
  • Must be willing to go back to the office in Louisville, KY if asked. 
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